Privacy Policy
Privacy Policy
Your privacy is important to us. Details on how we collect, store and use your personal information is outlined below.
1. About this privacy policy
1.1 Who are we?
We are DH Home Improvements, an independent plumbing, bathroom, and kitchen fitting business. The business is operated from 6 Church View, Haughley, Suffolk IP14 3NU. If you have any questions about the use of your personal data please write to this address or call 01449 672844 or email dave@davethefitter.co.uk.
1.2 How to use this privacy policy
The information on this page outlines our Privacy Policy, please read through each section below as this outlines how DH Home Improvements collects and uses personal information about you, according to the General Data Protection Regulations (GDPR) and is regularly reviewed. This privacy policy was last updated on 30th September 2018 and may be updated again in the future - please return to this page to view any updates.
1.3 What this privacy policy covers
This privacy policy covers the personal data we may hold about you.
1.4 What is meant by 'personal data'?
Personal data means any information relating to an individual which can identify them, directly or indirectly. It includes a wide range of identifying information such as name, email address, postal address, mobile number, location and the like.
2. How we use your personal data and why
This privacy notice tells you what to expect when DH Home Improvements collects your personal data. We will tell you what information we collect, why we use it, how long we will keep it and who we share it with. The notice applies to information we collect about you when you engage with us, including in any of the following ways:
Contact via online channels
- Browse our website
- Request an estimate
- Email DH Home Improvements
Contact for other reasons
- Call DH Home Improvements
- Text DH Home Improvements
2.1 When you use our online channels
DH Home Improvements has a website that you can visit and engage with. Through the website you can find out about all the different services DH Home Improvements has to offer. The information below explains how we collect and use your data when you use the website.
Browse Our Website
What information do we collect?
We collect information about your computer such as browser, network location, type of connection and device, IP address. This is done using cookies – see our Cookie Policy for more information.
Why and how do we use it?
The type of information gathered is to determine how the website is working and enable us to improve its information and functionality to continuously improve the user experience to our website users. We also analyse the data collected in an anonymised way; looking at the overall usage and trends through reporting and analysis.
Where do we look after it?
We keep the information on servers operated by our hosting provider, and also with our analytics provider which is based in the US but compliant with Europe’s data protection legislation under the Privacy Shield programme.
Who do we share it with?
This data is for our own use and we do not share it further.
How long do we keep it for?
Most of the data is collected as part of our analytics service and we have agreed with our provider to keep the data on an ongoing basis. In addition, each cookie type retains information for a different length of time. See our Cookie Policy for more information.
Request An Estimate
What information do we collect?
When you request an estimate from us using a web form, or by phone, you give us your name, email and phone number as part of your enquiry.
Why and how do we use it?
We will use this information, combined with the other information you gave us to put together an estimate or contact you for further information.
Where do we look after it?
Your information will be stored securely on a database, operated by our hosting our providers.
Who do we share it with?
We do not share your information further.
How long do we keep it for?
We will keep your data for one year following our last communication with you, after which your details will be deleted from our systems.
Email DH Home Improvements
What information do we collect?
When you email DH Home Improvements you give us your name, email and phone number as part of your enquiry.
Why and how do we use it?
We will use this information, combined with the other information you gave us to put together to either provide an estimate or contact you for further information.
Where do we look after it?
Your information will be stored securely on a database, operated by our hosting our providers.
Who do we share it with?
We do not share your information further.
How long do we keep it for?
We will keep your data for one year following our last communication with you, after which your details will be deleted from our systems.
2.2 When you contact DH Home Improvements for other reasons
Call DH Home Improvements
What information do we collect?
If you telephone DH Home Improvements, your name and phone number are taken as minimum.
Why do we collect and use it?
We need this information so we can identify who you are and if necessary phone you back. Depending on the nature of the call e.g. requesting an estimate or visit, the relevant process and data collection will be followed.
Where do we look after it?
Telephone calls are not recorded unless stated at the beginning of the call, after which you will have the opportunity to accept or decline the call. No other call information is held.
Who do we share it with?
We do not share your information further.
How long do we keep it for?
If a recording of a call is required, the recording will be kept for one year.
Text DH Home Improvements
What information do we collect?
If you text DH Home Improvements, your name and phone number are taken as minimum.
Why do we collect and use it?
We need this information so we can identify who you are and if necessary text you back. Depending on the nature of the text e.g. requesting an estimate or visit, the relevant process and data collection will be followed.
Where do we look after it?
Texts are stored on a secure personal mobile device.
Who do we share it with?
We do not share your information further.
How long do we keep it for?
Text messages will be kept for one year following the last interaction.
3. DH Home Improvements Marketing Activities
We do not use your personal information to market directly to you.
4. Cookies
We use cookies to analyse our traffic. See our Cookies Policy
for more details of the types of cookies we use and how you block them if you wish.
5. Storing and sharing your information
The data that we collect from you will always be stored securely. Personal data will be stored within the EEA*.
However, some of our providers are based in the US or other countries outside of the EEA which may have lower standards of protection for personal data than Europe enjoys. So, if your information does go outside of Europe we will transfer and store it with partners that are either signed up to the Privacy Shield (US companies) or have agreed to contractual terms that we set – in all cases they will be compliant with European data protection legislation.
* EEA is the European Economic Area which includes EU, EFTA (European Free Trade Association = Iceland, Norway, Switzerland, Liechtenstein).
In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has requested it using the appropriate channels. We only hold your personal information for as long as is necessary for the reason you provided it to us, as per the processing scenarios described in the sections above.
6. Security
We are committed to ensuring that your information is safe and secure whilst under our control to protect against loss, unauthorised disclosure or access. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
If at any point you suspect or become aware of a security incident (for example you receive suspicious communication from someone claiming to be part of DH Home Improvements), please send the communication to us or report it by email to dave@davethefitter.co.uk or in writing to 6 Church View, Haughley, Suffolk IP14 3NU.
If you have been the victim of a fraudulent transaction, please always contact the police and/or your bank in the first instance to ensure your own finances are secure.
7. Rights to your information
Under the GDPR which came into force in May 2018, you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here – https://ico.org.EEA/for-the-public/is-my-information-being-handled-correctly
DH Home Improvements will provide information about the personal data we hold on you. If you would like to know what personal information, if any, we hold please contact us. If we do hold information about you, we will provide a description of it, why it is being held, who it could be disclosed to as well as a copy of the information itself.
If your details change, or if you think that any of the information that we have about you is incorrect or incomplete, please write to us with any changes you would like made at the contact details below
DH Home Improvements takes all queries and complaints seriously. We welcome people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate, or if you do not think that we have processed your data in accordance with this notice. We would also welcome any suggestions for improving our procedures.
If you want to make a complaint about the way we have processed your personal information, you can contact us:
- By telephone on 07917 003880 | 01449 672844
- By email at dave@davethefitter.co.uk
- By post 6 Church View, Haughley, Suffolk IP14 3NU
We will respond to your enquiry within five working days but may take 30 days to investigate and resolve your concern. If your query will take longer than this to investigate and resolve, we will let you know how long it will take.
If you are not satisfied with our response, you can refer the matter to the Information Commissioner’s Office (ICO). Information about how to do this is on the ICO website at www.ico.org.uk
How to contact us
If you need to contact us in relation to data protection including exercising your rights regarding your personal information including any of the reasons above, you can contact us:
- By telephone on 07917 003880 | 01449 672844
- By email at dave@davethefitter.co.uk
- By post 6 Church View, Haughley, Suffolk IP14 3NU